Aston Hotel Tanjung Pinang Package

⭐⭐⭐⭐⭐

I had a really pleasant stay at the hotel. The room was clean and comfortable, the facilities were good, and the overall atmosphere was very relaxing. The staff were friendly, helpful, and welcoming throughout my stay.

A special thank you to Sonia for her excellent service and warm hospitality. She was very friendly, attentive, and always willing to assist whenever needed. Her positive attitude really made my stay even more enjoyable.

Overall, a great experience and definitely a hotel I would recommend. I’ll be happy to stay here again on my next visit! 👍😊 - 30 Aug 2026 

The staff Rama and Taufik were friendly and helpful, the food was good, and the location was convenient. Overall, a pleasant stay at Aston Tanjung Pinang. - 23 Aug 2026 

Rama's service is good, he was friendly and helpful. Overall, the hotel is comfortable! Best for Aston Tanjungpinang. - 11 Aug 2026 

The service is excellent
From the day we arrived at the ferry terminal and picked up by Mas Tri Hardianto, during our stay in the hotel where the services and facilities are excellent, until the day we were fetched back to the ferry terminal by Mas Hussein, all deserved 2 thumbs up.
Thank you Pak Susiyadi and the staffs for making our stay a very enjoyable one. Would recommend others to stay in Aston Tanjung Pinang. - 09 Jul 2026 

Had a great experience staying here during my business trip to Tanjung Pinang. One of the staff members, Mr. Tri was incredibly helpful with our pickup and made sure everything alright. Mr. Tri gave us a warm welcome, and even accompanied us all the way to our destination. Their hospitality made our trip even more enjoyable - 08 Jul 2026 

There is nothing particularly special about this hotel, even though I booked the Presidential Suite. In my opinion, it does not offer good value for the price paid, and I expected a much more memorable experience.

However, what truly makes this hotel stand out is its exceptional service, especially from the driver, Tri. He is incredibly humble, honest, friendly, and genuinely attentive to every guest. His professionalism and warm personality made a far greater impression than the suite itself.

The hotel is fortunate to have an employee like Tri. Staff members with his attitude and dedication are what create unforgettable guest experiences. If I could, I would give Tri 10 stars for his outstanding service. He is a true asset to the hotel and deserves recognition for the excellent job he does. - 05 Jul 2026 

Staff is so kind, and quick respond. Over all the hospitality is super best. Bella is good Sales and staf. She is very helpful - 03 Jul 2026 

Overall, I had a pleasant stay at Aston Tanjung Pinang. However, there are a few areas that could be improved to provide a better guest experience.

The room was comfortable, but the air conditioning was not cooling properly. Even after setting it to the lowest temperature, there was no noticeable improvement. In fact, the corridor outside the room felt cooler than the room itself.

The hot water in the shower was also not functioning during my stay.

I reported both issues to the Front Office team. I would like to give special recognition to Sonia, who handled the situation professionally. She explained the issue clearly, sincerely apologized, and showed genuine care. Her service deserves appreciation.

The breakfast experience was enjoyable overall. The chef was friendly, communicative, and very helpful, which met my expectations.
The breakfast selection was quite varied. However, it was disappointing that many of the dishes were not served hot. I also noticed that several chafing dishes had their sterno fuel burners turned off, which affected the food temperature.

From a service perspective, the restaurant was not particularly busy, so dirty plates could have been cleared more promptly instead of allowing them to accumulate on guests' tables. The service was good, but there is definitely room for improvement.

As a suggestion, for a hotel under the Archipelago brand, it would be great to see managers or department heads actively present during breakfast—not just having breakfast themselves, but engaging with in-house guests. Personal interaction from the leadership team can make a significant difference to the overall guest experience.

It was also disappointing that Trans Studio Garden Tanjungpinang was not open to visitors during my stay. I was informed that it had been reserved for a private event and that several attractions were undergoing maintenance.
Overall

Despite these shortcomings, I had a satisfying stay overall. With improvements to the room maintenance, food temperature, restaurant service, and guest engagement from the management team, I believe the guest experience at Aston Tanjung Pinang could be even better. - 29 Jun 2026 

Sonia gave us an extra bed on the day of arrival. That really good service. - 20 Jun 2026