Four Points by Sheraton Bintan, Lagoi Bay

I have to say, the service throughout our stay has been truly amazing. I can already imagine ourselves coming back again. Everyone greets us with such genuine (sometimes shy) smiles and always thanks us for staying with them - it just feels so heartfelt.

At breakfast each morning, the team would bring special little treats to our table - a dish, a drink, or dessert. Today it was ondeh-ondeh. We politely declined as it was a little too sweet for us and headed out shortly after.

To our surprise, one of the ladies we often see at breakfast, Jenni, came to our room later with two tarts that said “Thank you for staying with us.” Apparently she heard that we don’t take overly sweet desserts and specially brought these for us instead.

Our checkout was kindly extended which is perfect before our complimentary shuttle to the ferry terminal. For the first time ever, I was even asked if we needed any extra items for the room, like more water or tea bags. Such a small question, but it felt so thoughtful.

There’s just something about the warmth and thoughtful gesture that feels extra genuine and comforting - and they didn’t even know this was our anniversary trip. It truly made this trip even more memorable for us. - 04 Mar 2026 

가격대비 가성비 좋습니다. 주변 럭셔리호텔과 다은 전반적으로 캐주얼한 분위기입니다.
3시 체크인 후 로비충 라운지의 커피와 케잌 해피아워 타임 이용해보시길 추천합니다.
전반적 씨뷰 객실 뷰 좋으나. 객실이 크진 않아요
수영장과, 조식, 호텔앞 바닷가 산책 추천
석식이 현재 라마단 뷔페 였는데 많이 전통적입니다.
한국분들은 웨스턴 풀사이드로 가시거나, 외부 해산물 레스토랑 가시는것을 추천 합니다. - 23 Feb 2026 

비치와 인근 쇼핑몰이 가까워서 좋고, 수영장도 이용하기 좋아요. 객실이나 부대시설은 일반적인 수준이고 직원은 친절해요...불만이 있다면 2박을 했는데 큰수건을 인당 1장밖에 안주네요.. 얘기하면 주는데 2일차에 물도 안줘서 얘기했는데도 깜빡했는지 안주네요..ㅠ 마지막날은 체크아웃 후 페리항으로 가는 버스 시간이 정해져 있는데 체크인 하는 사람들과 체크아웃하는 사람들이 섞이는 바람에 너무 기다림. 10초 체크아웃을 위해 20분 기다림...뭔가 관리 방법을 바꿔야 하지 않을까 합니다. 대부분 페리를 타고 오는 손님들이 체크인 할때 몰리기 때문에 빠른 체크인이 될 수 있도록 했으면 좋겠네요.. 체크인 후에도 방 청소가 안되어서 마냥 기다리다 40분 후에 얘기하니 다른 사람 방을 변경해서 주네요.. 관리 방법에 대해 문제가 좀 있는 것 같은데 개선을 해야 하지 않을까 합니다. 조식도 기대를 많이 했는데 인도네시아 음식이 잘 맞지는 않는 것 같아요. - 22 Feb 2026 

We had an absolutely wonderful stay! The hotel exceeded all our expectations. The staff were incredibly kind, helpful, and professional, always ready to assist with a smile. The room was spotless, beautifully designed, and very comfortable. The overall atmosphere made us feel relaxed from the moment we arrived, especially our kid:) He enjoyed the kids club as well as the swimming pool, beach and especially fish feeding. Thank you very much for making his stay and this way ours too more than incredible.
We would definitely stay here again and highly recommend it to everyone! - 21 Feb 2026 

Friendly staff but some struggled to communicate in English. Especially when diet restrictions are involved - staff confirmed and assured me that the food did not contain so and so ingredients. But when the food arrived and as I am about to dig in, staff ran over and said sorry it contained so and so. Also the order was wrong as I had asked for non spicy but they delivered the spicy option. Worse was when we found hair in the food. When we were ordering food at the counter, staff said the wait time was 40minute to prepare. We asked if we could order and have the food delivered up to our room, and was rejected. We had to order via phone. Buffet breakfast is negligible, you may skip it. To be frank the food options are subpar. Go to warung yeah for the best food in bintan. Reasonably priced and top tier service. Don't bother eating in the hotel. The coconut at the pool bar is great though, very fleshy. One major thumbs down was the sewage smell throughout our stay. Luckily the smell only lingered in the toilet. The smell was terrible. Suggest the hotel to put an air freshener in the toilets or a diffuser. During check-in and check-out, the queue at front desk was pretty long. Highly recommend the hotel to introduce the express checkout option. Overall, I would say the exterior of this hotel is 4 star, beautiful ocean view. But the services and amenities can be improved. Especially the food options or standard. For the price point, we expected more. - 21 Feb 2026 

Lovely stay at four-points by Sheraton, the staff was friendly and nice. We like the kids activities and the kids club, the pool was generally clean despite the thunderstorms during our stay. Just that activities were not run according to schedule and we have to ask the staff if the activities are running at that time, and we found tissues in the our private pool…there are only 2 restaurants in the hotel and 2 more in walking distance at Plaza Lagoi, not many food options available… - 20 Feb 2026 

Almost perfect! From the start, the guard at the main entrance was super polite and welcoming, even though we arrived on motorcycles 👍.
The front desk was great, and the room was lovely with complete amenities—definitely go for the pool view room since it comes with a balcony! The pool itself is nice, though the max depth is only 1.2 meters. As for breakfast, they have a huge buffet spread with lots of local Indonesian dishes; it tasted good, though there's still room for improvement to make it truly "excellent."
Every single staff member here is so friendly. Perfect for families , couples, or getaway with friends - 17 Feb 2026 

Location is not very convenient to travel to nearby places — very thin grab

Impressed by the service and that is why I gave 5 stars of service

Shout out to Yudi and Rafli — they went way beyond to help guest ! Really appreciate ! 5 stars for service - 16 Feb 2026 

Ocean view suite was wonderful. Cozy suite with beautiful view. The property is right by a well maintained beach. The staffs were very friendly & helpful.

Nevertheless, in my opinion the taste of the food needs improvement. We had breakfast buffet twice and lunch once there. The taste was very bland for my Indonesian taste bud and sometimes off. A very different experience from the wonderful & tasty food at the Four Points Surabaya. I hope they can improve on this because I really like the property itself 🙂 - 22 Oct 2025